Enhancing Reliability and Observability for a Federal Health Care Project’s Hybrid Cloud Environment

VITG played a crucial role in implementing Site Reliability Engineering (SRE) practices for a Federal Health Care client’s extensive IT infrastructure, encompassing commercial cloud environments, government cloud platforms, and on-premises data centers.

This included establishing comprehensive observability, supporting more than a few hundred of applications across diverse environments. Our solution involved integrating a mix of Software-as-a-Service (SaaS) Application Performance Monitoring (APM) tools, log aggregation tools, and cloud-native monitoring solutions.

Key Achievements

• Implemented SRE best practices across the Federal Health Care client’s hybrid cloud environment, significantly improving the reliability and availability of critical systems.
• Established robust observability, enabling proactive monitoring and faster issue resolution across the client’s IT infrastructure.
• Developed and provided reusable playbooks and automation frameworks, promoting consistency and efficiency in application development and deployment processes.
• Implemented operational intelligence dashboards, providing real-time insights into system health, performance, and potential issues.
• Collaborated effectively with various stakeholders, including the federal client’s executive sponsor, application owners, system maintainers, and shared services teams, to ensure successful implementation and adoption of SRE practices.